# Product support

If you cannot find the answer to your question in the documentation or on the Internet, contact Rockwell Automation Technical Support, using any of these methods:

- Telephone: 1-440-646-3434
- Online: http://support.rockwellautomation.com
- Knowledgebase: https://rockwellautomation.custhelp.com

Support staffs are available Monday to Friday from 8:00 A.M. through 5:00 P.M. local time (North America only), except on statutory holidays.

When you call, it is recommended that you be at your computer and ready to provide the following information:

- The product’s serial number and product key, which are printed on the Activation Certificate enclosed with the product software DVD
- FactoryTalk View version number
- FactoryTalk Services Platform version number
- FactoryTalk Linx or RSLinx Classic version number
- The type of hardware you are using
- The names of other Rockwell Automation products installed on the computer
- The exact wording of any messages shown on the computer
- A description of what happened and what you were doing when the problem occurred
- A description of how you tried to solve the problem

## To view the list of installed add-ons and updates

1. In FactoryTalk View Studio, select Help > About FactoryTalk View Studio.
2. To view the list of installed add-ons, click Add-Ons.